RETURNS & EXCHANGES
If you’d like to return or exchange a phone or online order, please email us to obtain a return authorization, and receive further instructions: firstname.lastname@example.org.
Returned items need to be 75% intact and returned in their original packaging and include a copy of the packing slip. You can return items up to 30 days after the date we shipped your order. Shipping charges are not usually refundable.
Remember, we cannot accept returns without prior authorization. If we shipped the wrong item to you by mistake, please contact ; we will re-ship the correct item at no additional cost.
How are returned items credited back to me?
Returned items are normally credited in the original form of payment.
How long does it take to process a return?
Please allow up to 7 days for your return to be processed from the day you return your package. We will notify you by phone or email once we have processed your return.
How much time do I have to return an item?
You can return an item up to 30 days after the date we shipped your order. Please email info@omorganicscanada to obtain a return authorization and receive further instructions.
How can I check on the status of my return or exchange?
Email hello@omorganicscanada and we will be happy to assist you. Returns usually take up to 7 days to process after they have reached us.
Purchases that are are shipped from Canada, by Canada Post, usually arrive within 3-12 business days from receipt of your order. For an additional charge, we can expedite delivery to most destinations in 1-3 business days.
Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays.
ORDER CANCELLATION & CHANGES
We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please email us at hello@omorganicscanada and quote your order number.
By accessing our website, you, the user, agree to the terms and conditions we set out here. These terms and conditions may change at our discretion any time, and without notice. All orders and purchases made through this site are also governed by these terms and conditions.
Use of and orders placed on this website are governed by the laws and the courts of the province of British Columbia, and by the applicable laws of Canada. The user is also responsible for complying with these laws. The United Nations Convention on Contracts for the International Sale of Goods will not apply.
We may correct errors or inaccuracies and change or update information on this website at any time without notice, including prices and item availability. All sizes and weights quoted are approximate. All prices listed are in Canadian dollars and all charges will be processed in Canadian dollars. All prices listed on this site are subject to confirmation. You agree to pay all charges payable for your order. We reserve the right to limit the quantity of items that you may buy. We also reserve the right to cancel orders at our discretion.
We will use commercially reasonable efforts to deliver items as quickly as possible, and within any time indicated. However, we are not responsible for delivery delays beyond our control. We will endeavour to notify users if delivery is delayed. All items are delivered by a third party, and delivery is governed by their shipping contracts. We reserve the right not to ship to certain addresses.
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This agreement between Om Organics and you, the user, supersedes all prior agreements and understandings pertaining to this subject matter.